Customer Service Administrator

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Job Ref: 19517618/001

Industry Sector: Commercial

Location: Essex, Witham

Type: Permanent

Salary: £18900 per annum

Start Date: ASAP



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Job Description

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Customer Service Administrator - Witham - Permanent £18,900 per annum - excellent environment and benefits

Are you a team player with excellent communication skills? Would you be confident handling a high volume of inbound customer calls?

We are seeking bright, flexible and resilient individuals with a flare for English and Mathematics who are educated to A Level or degree level (or equivalent) to join a successful and ever growing financial services organisation. Ideally candidates will have previous experience within a similar role/industry, but entry level trainees will also be considered. Offering a superb working environment and benefits, our client is based in Witham, close to the train station with working hours of 37.5 per week Monday - Friday.

Date posted : 14.9.17 Ref : 19517618

Responsibilities:


* Taking incoming calls, being the first point of contact for Financial Advisers and Private Customers over the phone, email and Web Chat

* Dealing and investigating queries
* Building strong client relationships
* Working to strict deadlines regarding response times in keeping with SLA's
* Processing accurate details onto the computer system
* Dealing with rejections of transfers and update the system accordingly

Skills & Experience :
* Ideally at least 1 years + experience within an office

* Excellent written and verbal communication skills
* Must have a keen eye for detail

* Good IT skills - quick to learn
* Able to work in a team

Additional Information :

Working Hours: Monday to Friday - 37.5 Hours (earliest start 8.30am and latest finish 6.30pm)
There are 6 month contracts and permanent roles available
Excellent working environment

Benefits:
25 days hols + bank holidays
Non-contributory Pension
Flexible benefits include Private Health Care and Income Protection and Life Assurance

KEYWORDS: Customer Services ; Administration ;Telephones ; Financial Services ; Pensions ; ISA's

Cordant is acting as an Employment Agency in relation to this vacancy.
Customer service ; administrator ; Financial Services ; Pensions ; ISA's

 

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