The Contact Centre industry continues to grow with profit of around £133.2 million a year, revenue is evaluated to rise at a compound annual rate of 2.5% over the five years through 2019 to £2.3 billion. Around one million people are employed in the sector, in around 500 UK businesses, that’s around 3% of the total UK workforce, with sales and customer service jobs tending to be dominated by the 25-34 year group.
We understand that the contact centre is the hub of many organisations. You can drive revenue, improve customer experience and increase sales by being more than just a customer service division. We aim to provide the right solution and the best candidates for your requirements, from on-site to tailor-made solutions and temporary to permanent workers.
Contact centres vary in tasks, sectors and culture, and we aim to provide the best trained, most reliable and most cost competitive workforce.
We focus on key areas of a candidate’s application and interview, ensuring they have the right attitude to provide customer service-focused support, as well as the flexibility, commitment, personality and attention to detail needed to do the best job possible.
We understand that customers are demanding more from their contact centres due to a continued focus on multiple channel customer service. With more and more centres focused on cloud-based or technology-driven solutions, we continue to develop our recruitment process to ascertain candidates’ knowledge and experience in this field.