Sales and Customer Service Advisor


Job Ref: DGSCS01

Industry Sector: Commercial

Location: Lancashire, Preston

Type: Permanent

Salary: £20000 - £22000 per annum + Commission


Job Description

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My client is looking to take on a Sales and Customer Service Operative who can confidently and quickly sell their service while promoting successful customer relationships within the freight industry.

You will be an active team member in a fast-moving environment, providing excellent Customer Service by building relationships with new and existing Customers with the aim of securing their repeat business and making you their first choice for time critical freight.

You will accurately assess the Customer's quote, 'foot-print' loads, paying particular attention to detail with regard to load specifics in order to determine the correct vehicle, location and transit time required.

You will source available vehicles from European and UK Suppliers and maintain a database of these vehicles while also being aware of other team member's requirements and working together when necessary to achieve the best solutions.

Key Responsibilities

* It's a sales role. As a Sales and Customer Service Operative you'll build relationships with new clients over the phone and arranging meetings.
* You'll also develop key accounts and maintain important relationships.
* Responding swiftly to Customer emails and telephone calls
* Understanding shipment requirements and how you can provide solutions.
* Liaising and negotiating with Suppliers to find real time express freight options at optimal market prices and using your persuasive personality and desire to win against the competition to sell these at the most favourable rates for all parties.

The Candidate

* As a Sales and Customer Service Operative you need to be self motivated and have drive in your ability
* Work independently, as well as a part of a close knit team
* Good listener with effective communication skills
* Understanding and reassuring telephone manner
* Attention to detail
* Disciplined and focused to give 100% to every call
* Reliable and motivated
* Ability to learn multiple systems and processes
* Ability to problem solve and find the solution quickly and effectively
* Knowledge and experience of Word, Excel and PowerPoint.

The salary for a Sales and Customer Service Operative is £20,000 to £22,000

* A competitive commission structure
* 28 days holiday entitlement (inclusive of Bank Holidays)
* Government Pension Scheme
* PerkBox
* Dress down Friday
* Team events and evenings

The Process

It's an important position to fill and we need applicants today! Drop your details over and we can move very quickly.

If you have not received a response within one week, then please assume that on this occasion, you have not been shortlisted.

Thank you

Cordant People are an equal opportunities employer


Cordant Group is an equal opportunities employer
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